M2M's Intelligent Services PlatformT (MISPT) allows M2M to provide its services based on a single set of source code that is proven, stable and bug-free. MISPT functionality allows M2M to implement services for a new subscriber in just a few hours, because service set-up requires only the entry of data into a database.

In addition, the MISPT software platform supports the development of application-specific services.

From the Aberdeen Group's paper entitled "The Remote Product Service (RPS) Update - 2006

"Customer demand for higher asset uptime across industries is compelling service chain executives to leverage an emerging category of solutions called "remote product service." In fact, 70% of polled best-in-class service organizations currently use RPS solutions, noting such gains as 38% improvement in customer retention, 30% reduction in field technician dispatches, and 28% improvement in first-call resolution rate."

From an article published in the Harvard Business Review written by Gen Allmendinger and Ralph Lombreglia: