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Service
Commitment
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Customer Service Commitment
As the premier provider of M2M services
to the energy and utility industries M2M Data Corporation
recognizes the paramount importance of customer service.
We have built and operate a World-class Managed Network
Infrastructure that enables us to provide industry
leading levels of M2M service, backed by our Service
Level Guarantee.
Managed Network Infrastructure
For man-to-machine, machine-to-machine,
and mobile-to-machine device networks, managing large-scale,
robust infrastructure can be a huge undertaking.
M2M provides a fully managed device-networking
infrastructure for SCADA and related
remote monitoring and control solutions. These services
form the basis of the best guarantees in the business,
and allow our customers to bring their remote assets
online immediately - without the burden of building
and maintaining device networks, communications,
and application infrastructure.
World Class Data Center The core of M2M’s infrastructure
is a world-class data center at the heart of the
U.S. telecommunications industry, in Denver, Colorado.
This highly scalable facility provides
large volume data processing and analysis and ensures
physical security of the servers, a clean, temperature
controlled environment, redundant regulated power,
and multiple connections to the Internet.
Network & Communications
Physical Security
HVAC
Power
Environmental Design
Robust Network Security
M2M follows a layered, defense-in-depth
network security model using U.S. National Security
Agency guidelines, knowledgeable, experienced IT
professionals, and industry networking best practices.
24/7 Reliability and Support
M2M’s operating facilities
are managed by a state of the art network operation
center (NOC), where skilled IT professionals and
engineering staff track critical components of our
customers’ field hardware and our own network
health. The NOC ensures that M2M guaranteed service
levels are maintained, and provides 24x7 network
monitoring support, proactive alerting, automatic
recovery, backup, and event escalation procedures
to maximize system availability and service for our
customers.
iSCADA® is
a rapidly deployed, managed machine-to-machine
communications platform used for monitoring and
controlling wireless, satellite, smart field devices,
and a mix of proprietary M2M technologies to efficiently
communicate operating data between people, devices,
and systems.
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