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iServices™

M2M Intelligent Services™ (iServices™)

"Any industrial manufacturer that has not awakened to the fact that it must become a service business is in serious peril today. . Soon, it will not be enough for a company to offer services; it will have to provide "smart services"."*

M2M's Intelligent Services (iServices™) allow products manufacturers and operators to face this challenge with guaranteed success and without commitment of significant resources or capital expenditure.

iServices™ is a suite of web-based, hosted operational services that allows subscribers to monitor and control their assets wherever they are located, plan and track preventive maintenance, and optimize human resources to ensure the right skills get to the right place at the right time.

Although focused on the operational needs of subscribers, the raw data and derived information delivered by iServices™ is valuable to, and can be seamlessly integrated into, the subscriber's back-office systems.

The iServices™ Suite comprises:

iSCADA® is a turn-key remote monitoring and control service (includes communications)
iPM™ is a preventive maintenance management service
iDispatch™ is a resource optimization service
iPortal™ is a secure, customer-specific web portal used by subscribers to access iServices™

All three services are web-based, secure, have a simple, intuitive user interface and are provided by M2M on a monthly subscription basis for a contract period.

The key benefits of iServices™:

Minimal user training
Reduced demand on subscribers' field technical staff
Secure (highest level cyber security in the industry), which eliminates risks often associated with using the Internet
Enterprise solution scalable from 1 to 100s of thousands of assets, which allows subscribers to use a single service provider for all assets in their enterprise
M2M provides a service level guarantee which eliminates customer's risk
Outsourced service eliminates the complexities of owning, maintaining & managing a complex IT and telemetry infrastructure
Subscribers pay a per-asset service fee rather than investing valuable capital in a traditional SCADA system

Service Highlights

iSCADA®	iPM™	iDispatch™
Service administration Field data display Set points adjustment Control Historical data Reporting Alarms & Alerts Utilities	Preventive maintenance scheduling Maintenance histories Maintenance reports Maintenance alerts Data import and export	Locates remote assets in real-time Locates mobile service personnel in real-time Displays the equipment requiring service AND the available personnel, their skills, their distance from the asset, and driving directions from their location to the asset

(*Source: Harvard Business Review article by Gen Allmendinger and Ralph Lombreglia)