Solid customer service is at the heart of our business because we know reliable data delivery is at the heart of our customers’ businesses. Our dedicated, capable support engineers are trained to solve problems; empowered to make decisions and committed to providing our customers with high levels of service. Our staff is ready to go on-site for installs, configurations, and issue resolution.

The support team is supported by regional resources, online support, dedicated account managers, and a state-of-the-art multi-tiered Network Operations Center (NOC). The NOC ensures that support engineers have real-time information on the system. From the NOC, skilled IT professionals and engineering staff track critical components of our customers’ field hardware and our own network health, including POP connections, telecom facilities, routers, servers, and the applications running.

The NOC further provides 24x7 network and environmental monitoring support, proactive alerting, automatic recovery, backup, and event escalation procedures to maximize system availability and service for our customers.